Plan terms & policies

What counts as a conversation?

A conversation is one visitor-initiated assistant session within the chat window. A conversation begins when a website visitor starts a text or voice interaction and continues until the session ends, the browser session expires, or the visitor begins a new session. Individual back-and-forth messages within the same session do not each count as separate conversations. Voice conversations are subject to standard fair-use limits; unusually long-running, automated, abusive, or infrastructure-intensive usage may require custom pricing.

Knowledge base limits per chat window

Knowledge-base capacity is tier-differentiated: Basic up to 50 documents / 25 MB total content; Plus up to 200 documents / 100 MB total content; Enterprise up to 500 documents / 500 MB total content. Per-document title cap: up to 500 characters. PDF uploads are accepted up to 10 MB raw. Accepted file types are PDF, DOCX, TXT, and MD. In addition to paste-and-upload, customers can scrape their own website for content and sample their existing brand colors from any URL — both available in the configuration wizard and on the Reconfigure page. These are operational guardrails enforced at upload time — customers needing higher caps can contact support to discuss.

Billing and cancellation

Standard plans are billed monthly or annually. Annual billing is priced at 11 months of the selected monthly plan for 12 months of service. Customers may schedule cancellation at any time from the customer portal. Cancellation takes effect at the end of the current paid period — the chat window continues to respond to visitors normally until that date. Customers can reactivate a scheduled cancellation at any time before the period ends; the cancellation is reversed and billing resumes on its normal schedule. Partial-month refunds are not provided. Annual plans are prepaid for the annual term unless otherwise specified in a customer agreement.

Updates after launch

The first configuration is included in the plan price (initial content intake, persona configuration, color and greeting setup, domain authorization setup, go-live testing).

During the 30-day free trial, all self-service changes via the customer portal at account.xorventa.ai are free. Tweak your assistant’s name, colors, greeting, sample questions, knowledge base, voice toggle, or domain as often as you want — every change is included at no extra charge while you’re trialing.

After the trial, each self-service portal change is $25, invoiced on the next billing cycle. Self-service covers chat window rebranding (primary color, panel theme, avatar, logo, sample questions, button labels), domain authorization edits, voice on/off toggle, plan tier changes (with automatic proration), and knowledge-base content management (paste, upload TXT/MD/PDF, list, delete documents). Cancellation is also self-service from the portal at no charge.

Help-routed change requests via sales@xorventa.ai or support@xorventa.ai are $100 per request. For changes that require Xorventa-side handling — complex rebrands, content-engineering work, persona or tone adjustments that need ingestion-pipeline tuning, or other help-routed requests — the fee is $100 per request. One customer request equals one $100 invoice regardless of how many individual changes are bundled into the request. Help-routed changes are invoiced on the next billing cycle.

Standard plan note

Prices above apply to standard business website deployments. Multi-site deployments, advanced integrations, larger knowledge bases, custom workflows, and higher-volume usage (above 1,000 conversations/month) are available through custom pricing. Contact sales@xorventa.ai to discuss.

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sales@xorventa.ai

sales@xorventa.ai