Acceptable Use Policy

Prohibited content

You may not use the service to upload, store, transmit, generate, or distribute content that:

• Is illegal in any jurisdiction where the service is accessed, or that promotes, facilitates, or incites illegal activity
• Sexually exploits minors, depicts non-consensual sexual content, or constitutes child sexual abuse material
• Promotes terrorism, hatred, violence, or discrimination against protected classes
• Infringes intellectual property, trademark, trade secret, or other proprietary rights of any third party
• Constitutes defamation, harassment, stalking, or doxxing of any individual
• Contains malware, ransomware, spyware, exploits, or other malicious code
• Contains personal data of third parties uploaded without lawful basis
• Contains hate slurs, strong profanity, or graphic violent or sexual terms in content submitted to your company knowledge base — such submissions are automatically screened and rejected at upload, so the assistant never serves them; revise the document and resubmit

Prohibited use of the AI system

• Generating or distributing intentionally false content designed to mislead, defraud, or impersonate any person or entity
• Generating content that would facilitate physical harm, weapons creation, or critical-infrastructure attack
• Attempting to extract Xorventa system prompts, training data, or other proprietary system behavior through adversarial prompts
• Using the assistant to give regulated professional advice (medical, legal, financial) to end-visitors without clear disclosure that the responses are AI-generated and may be inaccurate
• Using the service to generate content that violates applicable AI-disclosure regulations (e.g., requiring clear AI-generated labeling where mandated by law)

Technical abuse

• Bypassing or attempting to bypass rate limits, conversation caps, authentication, or any other access control
• Reverse engineering, decompiling, or attempting to derive the source code of the chat window bundle, API surface, or any backend component
• Probing, scanning, or testing the vulnerability of the service except under an explicit written security-research agreement with Xorventa
• Interfering with the integrity or performance of the service, including denial-of-service attacks, traffic amplification, or load testing without prior written authorization
• Using the service to scrape, harvest, or extract data from the underlying AI providers (Anthropic, Cartesia) in violation of their terms of service

Misuse of customer infrastructure

• Embedding the chat window on domains not registered in the tenant's domain allowlist
• Using the public client ID from one customer's deployment to serve traffic for an unrelated business or product
• Uploading brand assets (avatar, logo) that infringe third-party trademarks or that misrepresent the customer's identity
• Uploading brand assets that contain confidential, regulated, or private content (uploaded brand assets are served as public web assets — see Privacy Policy)

Data responsibility

You are responsible for the content of the knowledge base you provide to the assistant. You represent that you have the legal right to use, store, and process all content you upload, including any third-party content for which you have obtained the necessary licenses or permissions. You must not upload confidential personal data (financial account numbers, government identifiers, health records, or other sensitive categories) into the knowledge base unless expressly supported by a contractual data-handling agreement with Xorventa.

End-visitor responsibility

You are responsible for the conduct of visitors to your chat window. Where visitor input would cause your deployment to violate this AUP, you are expected to deploy reasonable controls — for example, content filters, rate limits at your edge, or explicit terms-of-service for your own site.

Enforcement

Xorventa may, in its sole discretion and without prior notice, suspend or terminate access to all or part of the service for activity that we determine in good faith violates this AUP. Where practical, we will provide notice and an opportunity to remediate before suspension. Material violations (illegal content, child safety violations, malware distribution) may result in immediate termination and reporting to applicable authorities.

Reporting violations

To report suspected violations of this AUP, contact support@xorventa.ai with a description of the violation, the affected chat window or domain, and any supporting evidence. We treat abuse reports as P1 priority under our Support SLA.

Changes to this policy

Xorventa may update this AUP from time to time. Material changes will be announced through email to the address on file for the customer billing account, or through updates to this page with a revised "Last updated" date. Continued use of the service following an update constitutes acceptance of the revised AUP.

Contact

support@xorventa.ai

support@xorventa.ai