How-to videos · Getting started
Getting started · Set it up · 0:48
Who your assistant is
In this video, you'll set who your assistant is, and how it sounds. We're starting from your dashboard. Open Global settings. Give your assistant a name. Your fallback contact is where it sends someone it can't help. Write its opening line. Describe its brand voice. Add any extra instructions. List the words it should never use, one per line. And anything it must always say. Press Save. Every chat window, email and social reply uses this now. Here's your chat window, on your website. Start a chat, and it greets your visitors with your new opening line.
Covers: Name, fallback contact, opening line, brand voice, extra instructions, words never to use, required disclosures.